Skills
Customer Support > Sales Support > Account Retention
5-10 Years
Sales representative
2-5 Years
Customer Support ( Voice/Non Voice )
1-2 Years
Video Editing > Adobe Premiere Pro
6 Months to 1 Year
Experience highlights
Pro Success Specialist
Thumbtack
·
November/2024
–
/
Proactively engage with independent professionals ("Pros") to optimize their platform utilization, drive engagement, and maximize customer loyalty.
Conduct strategic outbound outreach to retain at-risk accounts, address user concerns, and deliver personalized solutions that align with their business goals.
Retention Specialist
Quantrics Enterprise
·
May/2018
–
Present
As a Bell Retention Specialist, you will play a pivotal role in maintaining and strengthening customer relationships. Your primary responsibility is to engage with existing customers to understand their needs, address their concerns, and retain their business. Your expertise in communication and problem-solving will be crucial in delivering exceptional service and ensuring customer satisfaction.
