Virtual Assistant cum Customer Care Professional

Verified

$10/hr

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Outline

Looking for Freelance work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dynamic Virtual Assistant with 10+ years in Supply Chain, Customer Service, and Project Management.

Skills & Experience

Skills

Customer Support 10+ Years

Data Entry 10+ Years

Microsoft Office 10+ Years

Logistics Coordination 10+ Years

Supply Chain & Logistics 10+ Years

Experience highlights

Freelancer - Customer Care Agent

Greenly LLC · January/2024 – Present

* Respond to customer inquiries via email, phone, and chat.
* Educate customers on Greenly’s eco-friendly products and initiatives.
* Resolve concerns efficiently while maintaining a positive brand experience.
* Maintain accurate customer records and provide feedback for improvement.
* Collaborate with internal teams to enhance the customer journey.

Freelancer - Customer Care Agent

Little Sprouties · November/2024 – /

* Respond to customer inquiries via phone, email, and chat.
* Assist with order processing, tracking, and returns.
* Address and resolve customer concerns with efficiency and empathy.
* Maintain accurate records of interactions and transactions.
* Provide product information and recommend solutions.
* Collaborate with internal teams to ensure excellent service.
* Uphold the brand’s values and commitment to customer satisfaction.

Medical Store Coordinator

Al Qassimi Hospital · July/2016 – /

* Effectively communicate with various department heads regarding identified items or supplies needed for weekly supply requests.
* Conduct regular quality inspections on the items received, their quantity, and condition, as well as arrange them accordingly to designated areas and fill out the necessary paperwork.
* Thoroughly checks inventory and distribution according to the standard stock schedule.
* Submit the complete QIP and KPI Report at the end of the month.

Freelancer - Transportation Coordinator

AGAM Holdings · June/2016 – Present

* Pro-active in client-centric service solutions from the time of booking through to final delivery of products
* Conducts proactive monitoring of customer shipments and provides an intelligent exception management.
* Ensures milestone events are maintained in the system to show the current status of all orders
* Advises clients of any exceptions while freight is in transit (i.e. accidents, delayed customs clearances etc.)

Donor Contact Specialist |

Alere Philippines Inc (Affiliated with Abbot Corporation) · March/2014 – Present

* Assists Medical Review Officers in getting in touch with donors with drug test results.
* Contact donors with positive drug test results and inform them of result availability.
* Maintain or update the donor's data file.
* Coordinate with Medical Clinics, Collection site and Client/Employers regarding donor's
information and records.
* Email appropriate department and institutions regarding trelease of a donor's results.
* Assist donors by transferring their calls to a Medical Review Officer (

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