Skills
Leadership experience, collaborative, problem-solving, graphic design and administrative assistance
5-10 Years
Experience highlights
Team Leader
Enshored Inc.
·
February/2023
–
/
Liaised with a Spain-based travel client to meet KPIs and deadlines while overseeing Customer Care, Web Design, and Expedia Back Office operations. Ensured web content quality and accuracy, managed hotel onboarding, and drove team performance through process improvements and cross-functional collaboration.
Customer Service Representative
Enshored Inc.
·
February/2021
–
Present
Handled customer inquiries via email, chat, and calls, providing technical and account support. Analyzed issues to identify trends, resolved cases efficiently, and reviewed transactions for accuracy and quality improvement.
Graphic Artist
Think and Print
·
July/2018
–
Present
Created visually appealing designs using various software, ensuring high standards in layout and color selection. Managed inventory, tracked stock and shipments, and coordinated with suppliers for timely restocking.
