Sr. Quality Evaluator

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

High School Diploma

English proficiency Native

Professional Summary

I am a detail-oriented and reliable professional with experience in quality assurance, advanced technical support, customer service, and administrative support. As a Senior Quality Evaluator and former Subject Matter Expert, I developed strong skills in data tracking, documentation, problem-solving, communication, and process compliance.

I am experienced in handling confidential information, reviewing and evaluating customer interactions, maintaining accurate records, meeting daily targets, and providing effective technical and customer support. I am also comfortable learning new tools and working independently with minimal supervision.

I am currently seeking remote opportunities in virtual assistance, administrative support, customer service, quality assurance, data entry, and back-office operations. I am committed to delivering accurate, organized, and high-quality work while meeting deadlines and maintaining professional communication.

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

Team Leadership 1-2 Years

Process improvement 1-2 Years

Data Analysis 2-5 Years

- Customer Service 2-5 Years

Coaching & Mentoring 1-2 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Leadership and Team Coordination (guiding team toward project goals) and Analytical Thinking (evaluating project performance, metrics) 2-5 Years

Billing & Account Management 2-5 Years

Omnichannel Support 2-5 Years

Experience highlights

Senior Quality Evaluator

Concentrix · July/2023 – /

Conduct quality audits of omnichannel interactions, analyze performance data, develop weekly/monthly reports, and facilitate calibration sessions to improve CSAT and key metrics.

Subject Matter Expert / Acting Team Leader

Concentrix · March/2022 – Present

Led team operations for 3 months, provided technical support for complex troubleshooting and escalations, mentored agents through feedback sessions improving productivity.

Advanced Technical Support Specialist

Concentrix · August/2021 – Present

Diagnosed and resolved technical, billing, and system issues via omnichannel support. Exceeded CSAT, QA, and AHT metrics while processing complex financial transactions accurately.

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