customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced Customer Service with extensive experience evaluating, improving, and delivering top-tier Customer experience. Strong expertise in active listening, problem solving, and clear communication. Passionate about resolving complex customer issues efficiently while maintaining a friendly, professional tone.

Skills & Experience

Skills

Quality Analysis & Process Improvement 2-5 Years

Experience highlights

Sr. Quality Evaluator

Concentrix · February/2024 – /

-Evaluated customer interactions across voice, email and digital channels to ensure high compliance resolution rate and standards.
-Analyzed call, email and chat trends to identify process gaps, partnering with operations refine customer support workflows.
- Lead team calibration session and supported onboarding initiatives to maintain consistent service quality across the
-Coached and mentored customer service representatives, driving measurable improvements in CSAT and performance KPI's

Advisor 1 Customer Service

Concentrix · June/2023 – Present

-Handled high-volume customer inquiries via voice, providing clear empathetic, efficient resolution to complex issues.
- Identified customer pain points and de-escalated challenging situation using active listening and strong problem-solving skills.

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