Skills
Customer Service Representative
1-2 Years
Email / Chat / Social Media Support
1-2 Years
Coaching & Development
6 Months to 1 Year
Experience highlights
Operations Team Lead
Sixeleven Global Solutions
·
September/2025
–
Present
Handled 16+ agents catering logistics, buyer inquiries, return and refund, and sales for an E-commerce platform based on Malaysia, Singapore, Taiwan, Thailand, Brazil, and Vietnam.
Customer Service Representative
Sixeleven Global Solutions
·
August/2024
–
Present
Utilized In-house CRM tools for ticket management, escalations, and buyer inquiries.