Skills
1-2 Years
Adaptability
2-5 Years
Conflict Resolution
2-5 Years
Customer Support >Active Listening >Effective Communication >Problem-Solving >Empathy >Product Knowledge
2-5 Years
Interpersonal Communication
2-5 Years
- Customer Service
2-5 Years
Client Relationship Management
2-5 Years
Customer Support > Phone Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Experience highlights
Virtual Customer Service Associate
Amazon Operation Services Phil.
·
June/2023
–
Present
Listened to customer questions and concerns, provided product and service information, reviewed and updated customer accounts.
Customer Service Representative
Optum Global Services
·
September/2020
–
Present
Received and responded to customer inquiries via phone and email. Provided support on medical products, services, billing, and technical issues.
Marketing Communications Manager
Fever Pitch Events and Services
·
April/2018
–
Present
Developed and implemented marketing strategies to promote products and services, focusing on customer acquisition and retention.
