Skills
English
10+ Years
Call Handling
2-5 Years
- Customer Service
2-5 Years
Tagalog
10+ Years
Attention to detail
2-5 Years
Account Management
6 Months to 1 Year
Data Encoding
2-5 Years
MS Office
2-5 Years
Medical transcription
6 Months to 1 Year
Excel , powerpoint , word , taking calls ,
2-5 Years
~Data Entry
1-2 Years
Records Management
6 Months to 1 Year
Customer Support > Customer Service > Debt Collection
1-2 Years
Salesforce (CRM)
6 Months to 1 Year
Experience highlights
Client Success Champion
EPerformax
·
April/2025
–
Present
Handled 80+ inbound calls daily for US debt consolidation clients. Managed client accounts for deposits, ensuring accurate real-time fund transfers. Obtained approvals and signatures for transactions while keeping clients informed.
Data Encoder, FNOL Auto Insurance
EXL
·
January/2024
–
Present
Handled inbound calls for US clients processing first notice of loss for auto insurance claims. Gathered and documented loss details including persons involved, vehicles, police reports, injuries, and incident locations.
Financial Analyst, Debt Collection
AMEX
·
January/2007
–
Present
Handled inbound and outbound calls for US clients. Processed billing and payments. Managed accounts for billing updates, credit card activation and deactivation.
CSR, Directory Assistance
InfoNXX
·
January/2007
–
Present
Handled 300+ inbound calls daily for US clients. Provided accurate real-time directory connections for establishments across the United States.
