E-commerce Specialist | Computer Engineer

Verified

$6/hr

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Outline

Looking for Freelance work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Native

Professional Summary

A detail-oriented Ecommerce Specialist with nearly 4 years of hands-on experience managing key platforms such as Amazon, eBay, Walmart, Target, Overstock, and Wayfair. Previously served as an Amazon Seller Support representative, developing strong skills in listing health management, product research, and marketing analytics. Proficient in navigating various marketplace platforms and delivering exceptional email handling and customer service.

Additionally, I have over two years of experience as a Customer Service Representative, providing support across multiple accounts, including Amazon and Ring. My background includes both voice and non-voice customer service roles, encompassing sales, technical support, and customer care.

Skills & Experience

Skills

Customer Support 2-5 Years

E-Commerce > Amazon 2-5 Years

Office and Administration > Administrative Support 1-2 Years

Data Entry 2-5 Years

Microsoft Office 2-5 Years

Design > Graphic Design > Canva 6 Months to 1 Year

Marketing > Social Media Management 1-2 Years

Experience highlights

Listing Health Specialist

Buy Box Experts · August/2022 – /

Manages Amazon, eBay, Walmart, Target, Wayfair Marketplaces
Handles seller account specialized in Listing Health Management

E-Commerce Assistant (Part- Time)

LovePartying · June/2022 – Present

Manages seller account's listing price & inventory
Creates packing slips, shipping labels & Handles Shopify

Ring Amazon Customer Service Representative

Teleperformance · July/2021 – Present

- Processes refunds to customers
- Assists customer on Ring subscriptions
- Helps customer's Ring device issues and inquiries (Technical)
- Includes sales, technical, email handling and customer care support

E-commerce Marketplace Specialist

OnlineCarStereo.com · September/2021 – Present

- Monitors Amazon and eBay Buy Box
- Contacts customer via Ring Central App
- Creates order label and prints packing slip
- Manages FBA Shipment and Removal Orders
- Respond to customer's messages and inquiries
- Processes order returns, refunds, and cancellations
- Manages Seller-fulfilled and Amazon-fulfilled listing's price and inventory
- Monitors Account Health for each marketplaces (Amazon | eBay | Walmart)
- Prepares Monthly Sales Report for each marketplaces (Amazon | eBay | Walmart)

Amazon Seller Support

Teleperformance · August/2019 – Present

- Assists FBA Shipment concerns
- Processes order returns and refunds
- Includes email handling and seller support
- Reports overall progress of the call process
- Updates seller's product information and description
- Resolves Amazon listing's errors and violations (inactive, suppressed, blocked)

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