Experience highlights
PROCESS EXECUTIVE – VOICE (ORDER TAKER)
Cognizant Technology Solutions Philippines, Inc.
·
July/2024
–
Present
Handled inbound order calls, ensured accurate order processing through POS systems, and provided customer support to deliver a smooth and satisfactory ordering experience.
CHAT AGENT
E Management Agency
·
November/2024
–
Present
Managed subscriber interactions through direct messaging, delivering personalized engagement, moderating conversations, and identifying upsell opportunities to drive retention and revenue.
CUSTOMER SERVICE AND SALES ASSOCIATE
ERAhub BPOS
·
August/2022
–
Present
Handled cold calling, lead generation, and sales presentations while managing customer data in Zoho CRM and providing effective customer support to drive conversions and satisfaction.
