Skills
Office and Administration
6 Months to 1 Year
Office & Administration > Customer Service, Healthcare Insurance, Insurance Verification
Less than 6 Months
Experience highlights
Customer Service Representative
Sagility - Bohol
·
October/2024
–
Present
I worked in the BPO industry supporting a healthcare account focused on dental services, where I verified patient insurance eligibility and coverage through portals and direct communication with carriers. I assisted callers with benefit-related questions, processed and updated patient information accurately, and provided clear guidance to ensure they understood their dental plan details.
Admin
Nature Maid Total Home Services
·
June/2023
–
Present
I worked as an administrative staff member for a U.S.-based house cleaning company where I handled daily scheduling, coordinated cleaners’ routes, and communicated directly with clients to book, confirm, and follow up on appointments. I managed customer inquiries through phone, email, and messaging platforms, resolved service issues, processed payments and invoices, and maintained accurate records in the company’s system.
