Skills
Customer Support
6 Months to 1 Year
Technical support
6 Months to 1 Year
Teaching
5-10 Years
Experience highlights
College Instructor
Cebu Technological University
·
August/2024
–
/
Technical Specialists
Alliance Software Incorporated
·
June/2021
–
Present
Provide technical expertise and support for complex hardware and software systems.
Analyze and troubleshoot technical issues, resolving them efficiently and effectively.
Collaborate with cross-functional teams to design, implement, and maintain technical solutions.
Conduct system testing and performance optimization to ensure optimal functionality.
Develop and deliver technical training programs to enhance team members' skills.
Technical Support Representative II
Concentrix
·
September/2020
–
Present
Provide exceptional technical support to customers through various channels (phone, email, chat) in a timely and
professional manner.
Diagnose and resolve hardware, software, and network-related issues by troubleshooting, researching, and providing effective solutions.
Document customer interactions, including issue details, troubleshooting steps, and resolutions, accurately and
comprehensively in the CRM system.
College Instructor
University of Cebu - Banilad
·
March/2018
–
/
Employment Timeline
August 2024 ~ Present - Part Time
January 2022 - July 2024 - Full Time
January 2021 - December 2021 - Part time
March 2018 - December 2020 - Full Time