Skills
Professional Services > Management Services > Call Center Operations Management
10+ Years
Customer Service Representative > Communication > Typing skills > Computer Literate > Adaptability
5-10 Years
Executive Virtual Assistant
1-2 Years
Strong Clinical Judgement Exceptional
6 Months to 1 Year
Experience highlights
Call Center Manager (Remote)
Outperform Media
·
September/2014
–
Present
As a Call Center Manager, I oversaw daily operations, led and trained a team of agents, ensured high-quality customer service, optimized performance through data analysis, and implemented strategies to improve efficiency, resolve issues, and meet company goals.
Google - Judgement Contributor (Remote)
Google Philippines
·
January/2014
–
Present
As a Google Judgement Contributor, I provide valuable feedback on search engine results, evaluating the accuracy, relevance, and quality of web content to help improve Google's search algorithms and enhance user experience.
Virtual Assistant (Remote)
https://www.theadzdr.com/
·
March/2012
–
Present
As a Virtual Assistant, I provide administrative support, manage schedules, handle correspondence, organize tasks, and assist with project management to ensure smooth business operations, all while maintaining high levels of organization and communication.
Customer Service Representative
Teleperformance Philippines
·
January/1990
–
Present
As a Customer Service Representative, I handled customer inquiries, resolved issues, provided product or service information, processed orders, and ensured customer satisfaction through effective communication and problem-solving skills.
