Customer Service Representative

Verified

$8/hr

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Outline

Looking for Full-Time work (10 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Professional Summary

I am a dedicated and detail-oriented professional with 8 years of experience in the BPO industry, specializing in customer service, client communication, call handling, and administrative support. I have developed strong communication, problem-solving, multitasking, and time-management skills that allow me to work efficiently in a fast-paced environment.

I am adaptable, reliable, organized, and committed to providing excellent service. I can confidently handle customer inquiries, manage calls and emails, maintain accurate records, and assist with daily administrative tasks.

My goal is to help businesses stay organized, improve productivity, and provide outstanding customer experiences. I am eager to bring my experience, professionalism, and willingness to learn to a long-term Virtual Assistant opportunity.

Skills & Experience

Skills

Custome Service 5-10 Years

Upselling 2-5 Years

Root cause analysis 2-5 Years

Call Handling 10+ Years

Accounting > Accounts Payable > Billing Support 2-5 Years

Professional Communication 10+ Years

Virtual Less than 6 Months

- Customer Service 10+ Years

Customer Support > Chat Support >Technical Support 5-10 Years

Calibration Management 5-10 Years

Customer Service>Sales 5-10 Years

Client Coordination 10+ Years

Experience highlights

Virtual Receptionist

Brightdrop (Let us Answer) · February/2026 – Present

Screened and routed calls efficiently based on customer needs and business priorities.

CSR/SME

Concentrix · January/2024 – Present

Technical support, billing support, and upselling. Provided customer service and specialized expertise.

Sales Representative

Asurion · January/2022 – Present

Processed phone insurance claims and sold phone insurance products to customers.

Senior Customer Service Representative

RMS Collect - An IQOR Company · January/2018 – Present

Provided best customer support, offered optimal solutions, and ensured customer satisfaction.

CSR/Escalations Agent

Alorica Philippines Inc. · January/2015 – Present

Managed escalations, maintained interdepartmental relationships, improved client profitability through root cause analysis.

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