Skills
Chat support
6 Months to 1 Year
Email Support
1-2 Years
Phone Support
2-5 Years
Customer Support > Customer Service > Gorgias
6 Months to 1 Year
Office and Administration > Google Workspace
1-2 Years
MS Excel, MS Word
2-5 Years
Customer Support > Ecommerce > Amazon
6 Months to 1 Year
Customer Support > Ecommerce > Shopify
6 Months to 1 Year
Ecommerce Support
6 Months to 1 Year
Experience highlights
Senior Customer Service Representative
HCLTech
·
September/2023
–
Present
Serves as the first point of contact for patients seeking information about products, services, medical equipment, and home delivery. Provides timely and accurate support through phone and email, updates order details, and ensures all concerns are properly resolved. Maintains detailed and up-to-date customer records, offers clear solutions using appropriate service tools, and follows up to confirm resolution.
Customer Service Representative
Telus International
·
January/2022
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Present
Handles Uber drivers’ inquiries, complaints, billing concerns, fare issues, service requests, and technical problems, managing real-time transactions using multiple tools and ensuring timely follow-through. Proactively communicates critical updates, such as fare changes and system issues, while delivering personalized support that boosts customer satisfaction and driver loyalty. Maintains detailed documentation of each interaction and consistently achieves high performance.
Data Enconder
WBridges ManpowerCorp Philippines
·
August/2021
–
Present
Accurately inputs and updates text and numerical data from source documents within required timeframes. Verifies and organizes information, checks for errors, and corrects inconsistencies to ensure data accuracy. Generates reports, stores and backs up completed work, and monitors customer transactions. Reviews and confirms payments to maintain accurate and reliable records.
Fraud Analyst
Teleperformance
·
September/2020
–
Present
Reviews and evaluates transactions to detect potential fraud, assessing key risk factors and overall risk exposure. Utilizes multiple tools and systems to analyze online activity, escalates emerging fraud trends to internal teams and merchants, and thoroughly documents all actions taken. Follows established screening guidelines to consistently meet or exceed performance expectations.
