Admin Support / Specialist / Customer care representative

Verified

$5/hr

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Outline

Looking for Freelance work (5 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I'm very passionate about improving systems and efficiencies while producing accurate, high-quality work.

Skills & Experience

Skills

Office and Administration 6 Months to 1 Year

Customer service 2-5 Years

Computer literate 5-10 Years

Workforce Management 1-2 Years

Customer Service Representative and Account Specialist 2-5 Years

Experience highlights

Admin Support

Shore 360 · July/2024 – /

Supporting Australian clients to generate their report which is being used for operations daily, weekly, and monthly KPI’s.
Work together with local teams to develop and execute strategies that enhance service availability and performance.

Specialist

Uber · August/2022 – Present

Specializing in reviewing background checks for drivers and vehicles before allowing them to use the platform.
Work together with local teams to develop and execute strategies that enhance service availability and performance.

Care Expert, Technical Support, Sales Support and Retention Specialist

iQor · September/2018 – Present

Answering queries about bills, plans, services, and doing router and phone troubleshooting.

Subject Matter Expert

Sutherland Global Services · June/2017 – Present

Giving support to agents who analyze voice clips.
Responsible for creating and sending hourly and daily reports to the client and handling the break schedule.

Intent Analyst

Sutherland Global Services · August/2016 – Present

Analyzing voice clips.
Tracking and managing customers interactions.
I’m the ones behind the IVR system, and we route the calls to the appropriate department. For example, when customers call Tmobile, they will be asked by the IVR for their reason for calling, and they might say 'bill' or 'live agent.' That voice clip comes to us, and we route them to the designated department

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