Skills
Customer Service/Technical Support/Sales
5-10 Years
Experience highlights
Sales Representatives
SSMSI
·
May/2023
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/
Engage with clients to tailor our services for enhancing their materials, ensuring their needs are met with transparency and precision. I provide clear explanations of our offerings, build trust through transparent communication, and consistently achieve sales quotas by delivering exceptional value and aligning our solutions with client objectives.
Technical Support Representative Supervisor / Team Leader
1 & 1 IONOS PHILIPPINES
·
October/2018
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Present
Assist customer service staff with various duties, train them on service protocols and company policies, investigate and resolve complaints, oversee staff activities with regular performance feedback, set work schedules, and coach and develop agents to ensure high-quality service and team efficiency.
Technical Support Representative
1 & 1 IONOS PHILIPPINES
·
July/2013
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Present
Interact with customers to handle inquiries and concerns about products and services, gather and analyze information to diagnose and resolve technical issues with websites and emails, follow standard procedures, escalate priority issues, redirect problems to the right resources, and consistently meet sales quotas and KPIs.
Customer Service Representative/Sales Representative & Facebook and or Social Media Manager
Japan Intertrade Call Center Corporation
·
May/2011
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Present
Maintain customer records by updating account information, resolve product or service issues through detailed problem-solving and follow-up, keep management informed with comprehensive activity and results reports, and enhance social media presence by increasing Facebook likes, engaging with customers, uploading success stories and feedback, and creating compelling content.
Technical Support Representative
1 & 1 IONOS PHILIPPINES
·
September/2011
–
Present
Interact with customers to address inquiries and concerns about products and services, gather and analyze information to diagnose and resolve technical issues with websites and emails, follow standard procedures, escalate priority issues as needed, and redirect problems to the appropriate resources.
