Outline
Looking for Freelance work (8 hours/day) at $4/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
As a Dispatcher, I coordinate drivers, schedules, and deliveries to ensure operations run smoothly. The role involves assigning jobs, monitoring routes, communicating with drivers and customers, resolving delays, and ensuring deliveries are completed safely and on time.
As an HR, I manage daily HR operations, including payroll support, timekeeping, leave administration, employee records, and HR coordination to ensure smooth and efficient processes.
• Managed high volumes of email and chat inquiries with timely and professional responses.
• Assisted customers with account support, service requests, and technical guidance.
• Performed data entry, research, and website/app setup for operational support.
• Maintained accurate records of customer interactions and workflows.
• Resolved issues efficiently through effective communication and problem-solving.
• Maintained confidentiality while handling sensitive customer information.
• Consistently achieved response-time and SLA targets.
• Assisted customers with cancellations, refunds, order processing, and complaint resolution.
• Documented interactions using CRM and support systems.
• Demonstrated professionalism and empathy in resolving customer concerns.
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