Skills
attention to detail, integrity, active listening skills, and solving customer complaints in a timely and professional manner.
2-5 Years
Cultural Sensitivity and Awareness,Communication skills,Tech Savviness
1-2 Years
Multi task
2-5 Years
Honest , Hardworking, Flexible
2-5 Years
Patience, Upselling and Cross-selling, Resilience, Computer Skills, Problem-Solving and Communication skills.
2-5 Years
Accounting > Claims Processing
1-2 Years
Attention to detail
2-5 Years
Multitasking
2-5 Years
Account Management
1-2 Years
Active Listening
2-5 Years
- Customer Service
2-5 Years
Customer Support > Phone Support
2-5 Years
Customer Support > Chat Support >Technical Support
1-2 Years
• Time Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
1-2 Years
Experience highlights
CSR
ResultsCx
·
October/2024
–
Present
Answered inbound calls and resolved technical issues. Explained plans, billing, free trials, renewals and features. Assisted with online account setup and recommended upgrades to close sales.
CSR/SME
Sagility
·
June/2023
–
Present
Handled inbound calls from Medicare members. Explained benefits, eligibility, coverage, deductibles, copay and coinsurance. Resolved denied claims and authorization issues. Supported new hires and conducted call coaching.
