Skills
Virtual Assistance/Customer Service/Data Entry/Email Management/Chat Support/Admin Support/Bookkeeping/HR Assistance/Transcription/Microsoft Office
2-5 Years
Experience highlights
Omni CSR (Voice / Non-Voice)
Concentrix CVG Philippines Inc.
·
September/2021
–
Present
Handled customer inquiries for online and physical retail store operations through phone, email, and chat support. Assisted customers with product information, order placement, payment concerns, delivery tracking, returns, refunds, and exchange requests. Resolved complaints professionally while ensuring customer satisfaction. Coordinated with store branches, warehouse teams, and delivery partners regarding stock availability and order issues. Updated customer accounts, processed transactions.
Consultant (Data Entry and Voice)
Ubiquity Global Services
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December/2016
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Present
Handled customer service support for restaurant online ordering accounts, assisting customers with order placement, tracking, cancellations, refunds, and delivery concerns through phone, chat, and email. Also provided customer support for a financing account, addressing inquiries related to loan applications, payment schedules, balances, billing statements, and account status. Assisted customers in resolving payment issues, updating account information, and coordinating with relevant departments
Freelance Bookkeeper / Tax Preparer
Private Group of Companies
·
January/2008
–
Present
Provided freelance bookkeeping and tax preparation services for individuals and small businesses. Maintained accurate financial records, including income, expenses, invoices, receipts, and bank reconciliations. Prepared financial statements and basic reports to support business decision-making. Assisted clients in organizing accounting records and ensuring compliance with applicable tax requirements. Prepared and filed tax returns accurately and on time, while identifying allowable deductions.
Human Resource Development Supervisor / Personnel Manager
Bacolod Millennium Credit Holdings, Inc.
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October/2004
–
Present
Managed human resources and personnel operations for a financing company. Oversaw recruitment, hiring, onboarding, employee records, payroll coordination, attendance monitoring, and benefits administration. Implemented HR policies, disciplinary procedures, and labor law compliance. Handled employee relations, performance evaluations, training, and staff development programs. Supervised HR staff and ensured efficient daily office operations. Coordinated with management on workforce planning, etc.
English Tutor
Col. Fahad Al Odah
·
December/1999
–
Present
Provided one-on-one English tutoring to Arab children enrolled in an international school. Assisted students in improving speaking, reading, writing, grammar, vocabulary, and comprehension skills. Supported completion of school assignments, homework, and exam preparation based on international curriculum standards. Created engaging lesson plans and learning activities suited to the student’s age and skill level. Monitored progress, encouraged confidence in communication, and provided regular fee
