Customer Service Representative Level II

Verified

$16/hr

Message Bookmark

Outline

Looking for Full-Time work (9 hours/day) at $16/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven Customer Support, Community Management, and Content Moderation professional with 5+ years of experience handling high-volume customer.

Skills & Experience

Skills

Google ( Docs, Sheet, Slides, Forms, Meet), Microsoft Office (Word, Excel, Presentation), Canva, Capcut 1-2 Years

Customer Support ( EMAIL / VOICE) 2-5 Years

Customer Service Representative 2-5 Years

Customer / Chat Support 2-5 Years

Customer Support > IT Service desk L1 6 Months to 1 Year

Experience highlights

Customer Service Representative Level II

Task Us – Lizard Bear Tasking Inc · May/2022 – Present

Managed high-volume customer interactions via phone, email, chat, and messaging
platforms.
Resolved customer concerns and escalations while maintaining high customer
satisfaction ratings.
Collaborated with internal departments to improve workflows and reduce response
times.
Maintained professionalism and service excellence in a fast-paced remote
environment.
Ensured compliance with company policies, procedures, and quality standards.
Demonstrated strong accountability, reliability.

Content Moderator (Social Media Content & Community Safety)

Majorel Philippines · April/2021 – Present

Reviewed and moderated user-generated content across social media platforms.
Enforced community guidelines and platform policies to maintain a safe online
environment.
Identified and removed harmful, spam, abusive, and policy-violating content.
Maintained accuracy and consistency while handling high moderation volumes.
Met and exceeded quality assurance and productivity targets.
Protected platform integrity through policy enforcement and risk assessment.

Admin Data Map Tagger

Task Us – Lizard Bear Tasking Inc · February/2017 – Present

Accurately annotate, tag, and label data images according to project guidelines.
Ensure all annotations are consistent, complete, and error-free.
Meet project deadlines while maintaining accuracy and attention to detail.
Maintain confidentiality and handle sensitive information securely.
Maintain high productivity while meeting daily or weekly annotation targets.
Collaborate with team members and participate in training sessions to improve
annotation accuracy.

IT Specialist Service Desk

Sutherland Global Philippines · January/2015 – Present

Serve as the first point of contact for users experiencing IT-related issues via phone,
email, chat, or ticketing systems.

Log, prioritize, troubleshoot, and resolve hardware, software, network, and system
issues.

Provide remote technical support using remote desktop and support tools.

Monitor service desk queues to ensure tickets are handled within agreed service level
agreements (SLAs).

Troubleshooting and problem-solving

User account administration

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