Virtual Assistant | Social Media Support | Customer Operations Manager

Verified

$10/hr

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Outline

Looking for Freelance work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Operations Manager/VA (6+ yrs). Backend efficiency specialist. I build SOPs & automate workflows. Expertise: Asana, Mailchimp, Scheduling, Canva.

Skills & Experience

Skills

Customer Support 5-10 Years

Office and Administration > Administrative Support 2-5 Years

Office and Administration > Google Suite 5-10 Years

Canva 5-10 Years

Asana 2-5 Years

Website Management > Squarespace 2-5 Years

Mailchimp 2-5 Years

Experience highlights

Operations Coordinator

Scuba Works · April/2024 – Present

April 2025-October 2025

Operations Coordinator responsible for implementing and streamlining backend processes. Key duties included managing booking system administration, creating on-brand marketing assets (Canva), collecting reviews/testimonials, scheduling social media content, and writing comprehensive SOPs that were then translated into Asana project tasks.

Customer Operations Manager

Immersia Freediving · April/2023 – Present

Role was extensive, spanning customer enquiry handling through web design, event administration, email workflow development, and project planning. Ensured efficient customer operations using specialized booking systems (Xola/FareHarbor) and managing project workflows in Asana. Also responsible for on-brand content creation via Canva and Squarespace website maintenance.

Worked until June 2025.

Operations Manager

The Cobalt Partners · March/2022 – Present

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