General Virtual Assistant & Customer Service Representative

Verified

$3/hr

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Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated and detail-oriented Virtual Assistant and Customer Service Representative with excellent organizational, communication, multitasking skills.

Skills & Experience

Skills

Marketing > CRM 5-10 Years

Office and Administration > Google Sheets 10+ Years

Office and Administration > Google Suite 10+ Years

General Virtual Assistant, Social Media Management, Customer Service Support/Representative, E-commerce 5-10 Years

Data Entry/Data Scrapper 5-10 Years

Experience highlights

Talent Acquisition Assistant

Honest Tasker · December/2022 – Present

- Assist the recruitment team in reaching out to
candidates for an open position, schedule initial
interviews, and ensure all communication is
tracked efficiently.
- Confirm interview slots with both the candidates
and the hiring manager. Track the interview
schedule in a shared document or spreadsheet to
ensure no overlap.
- Send a reminder email to both candidates and
interviewers 24 hours before the interview.

IG Author Level Annotator

Telus International · January/2021 – Present

- Labeling data using IG post in a manner that
makes them suitable to support an array of deep
learning problem types.

Inbound and Outbound Customer Sales Agent(Lead Generation)

VERSATEL MARKETING · March/2020 – Present

- Address incoming calls, emails, or chat inquiries
from potential customers interested in health
insurance plans.
- Introduce health insurance plans: Engage leads by
introducing different health insurance offerings,
explaining the benefits of each plan, and emphasizing
how they could address the prospect’s specific health
and financial needs.
- Proactively reach out to potential customers to sell
health insurance products or set appo

Customer Service Representative

Red Pocket Mobile · December/2018 – Present

- Address and resolve customer inquiries or disputes
related to billing for telecom services (e.g., mobile
phone plans)
- Handle incoming customer calls or online requests
regarding their telecom bills, including issues such as
overcharges, incorrect billing, payment failures, or
confusion about service charges.

Customer Service Representative (Executive Resolution Department)

QUALFON, Dumaguete · May/2012 – Present

- Resolving complex and escalated issues related to
customer service, billing, service interruptions, and
other challenges faced by telecom customers.
- Works at a senior level to mediate, negotiate, and
resolve critical issues, ensuring customer satisfaction
and maintaining a positive relationship with key
accounts

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