Outline
Looking for Full-Time work (8 hours/day) at $4/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
administrative support. Skilled in managing high-volume inbound and outbound calls, billing inquiries, technical
support, and confidential client records. Proficient in upselling, cross-selling, retention, and lead generation,
with proven strengths in time management, communication, adaptability, and the use of Microsoft Office and Google Workspace.
Skills & Experience
Skills
Experience highlights
October 2024 - April 2025
Handle 60% inbound calls to assist customers with promotional plan sign-ups and upsell upgraded
services for improved value and quality.
Conduct 40% outbound calls to encourage eligible customers to renew their contracts.
Generate leads through inbound and outbound calls by identifying customer needs, promoting suitable
plans, and upselling better service options.
April 2025 - October 2025
Assist clients with business number portability.
Manage and update client information with confidentiality.
Handle email inquiries, messages, and client follow-ups.
Complete and update tickets using Excel.
Provide support through 25% inbound and 25% outbound calls.
Upsell services and devices to enhance customer value.
Upgrade customer plans and services according to their specific needs.
Cross-sell related products and offers.
Support customer retention by resolving issues and promoting loyalty.
Resolve billing inquiries and ensure issues are addressed before ending the call.
Provide basic technical support and troubleshooting assistance.
Process customer orders, plan upgrades, and service changes.
Assist with shipping and delivery inquiries.
Support customer retention by handling concerns and offering service upgrades.
Maintain confidentiality while providing accurate information.
Ensure long-term solutions to achieve
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