Executive Administration|Customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (10 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi! I’m Angela.
I have over two years of experience in the Business Process Outsourcing (BPO) industry, where I’ve had the opportunity to work in different roles across the E-commerce, Travel, and Financial industries. My experience includes working as an E-commerce Customer Expert, Flight Reservation and Technical Analyst, and Accounting Software Advisor.

I can manage your day-to-day administrative tasks, handle customer inquiries via inbound, outbound and chat/email, keep your data organized using Microsoft 365 and Google Workspace, and create polished visual content with Canva so you can focus on scaling your business while your back-office operations run smoothly.
I have a strong foundation across various CRMs and productivity platforms like Salesforce, Google Workspace, and Microsoft 365. Because of my technical support background, I am comfortable navigating new digital systems and can master your team's specific tools quickly with minimal guide

Skills & Experience

Skills

Office and Administration > Citrix 1-2 Years

Payroll Processing 1-2 Years

- Customer Service 1-2 Years

Customer Sales and Technical Support 2-5 Years

Administration > Administrative Support 1-2 Years

Accounting > MYOB 1-2 Years

Less than 6 Months

Microsoft Office 365 1-2 Years

Cost Estimate > Microsoft Excel 1-2 Years

CRM > Salesforce 1-2 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Basic Graphic Design>Canva Less than 6 Months

Google Workspace 1-2 Years

Genesys Cloud 1-2 Years

Accounting > Accounts Payable>Bookkeeping>Quickbooks>Xero 1-2 Years

Experience highlights

Technical Support Specialist

MYOB · January/2026 – Present

Specialized in payroll processing, troubleshooting, and resolving payroll-related issues while providing accurate and efficient client support.

Customer Service Representative

ULTA BEAUTY · January/2026 – Present

Handled e-commerce customer inquiries by tracking packages, providing shipment updates, and resolving shipping-related issues.

Flight Reservation Specialist

DELTA AIRLINES · January/2026 – Present

Assisted with flight reservations, check-in, baggage concerns, flight changes, and travel inquiries ensuring positive customer experience.

Customer Service Representative

ULTA USA · July/2023 – Present

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