Skills
IT & Technical Skills
5-10 Years
Customer & Technical Communication
10+ Years
Escalation and Complex Case Management
5-10 Years
2-5 Years
Account Executive > Microsoft 365
2-5 Years
- Customer Service
10+ Years
Remote Desktop
2-5 Years
Human Resource Admin Officer
6 Months to 1 Year
Customer Support > Chat Support >Technical Support
10+ Years
Hardware Troubleshooting
2-5 Years
HRIS Administration
1-2 Years
Team Coaching
5-10 Years
Customer Service > Gorgias > Shopify
1-2 Years
SLA Management
2-5 Years
• Live Chat Support
5-10 Years
Experience highlights
Technical Support Engineer – Microsoft Surface
Concentrix
·
September/2020
–
/
First-level and advanced technical support for Microsoft hardware/software. Troubleshot incidents across global clients. Documented solutions and mentored staff on advisory roles.
Technical Support Engineer – BestBuy GeekSquad
TeleTech (TTEC) Philippines
·
May/2020
–
Present
Diagnosed and repaired PCs, Macs, tablets, smartphones, and networking gear. Handled OS reinstallations, data recovery, and device optimization.
Customer Service Representative – E-Commerce Support
Sykes (Foundever)
·
October/2019
–
Present
Assisted customers with Shopify account/order concerns including refunds, billing, and returns. Reinforced documentation quality using Zendesk CRM.
Sales Associate Level 2 – Live Chat Support
Convergys (Concentrix)
·
May/2014
–
Present
Managed high-volume live chat interactions with accuracy and empathy. Troubleshot connectivity, password resets, device setup, and coached agents on service delivery.
HR Recruitment – Administrative Assistant
Convergys (Concentrix)
·
June/2013
–
Present
Coordinated interview schedules and prepared candidate materials. Maintained HRIS entries and ensured compliance with audit standards.
