Skills
EHR navigation, Insurance verification, Inbound/outbound call, voice mail management
1-2 Years
Health Insurance Claims Specialist > Insurance Verification
2-5 Years
HIPAA Compliance
1-2 Years
Appointment Scheduling & Calendar Management
2-5 Years
*Administrative Support -
2-5 Years
- Customer Service
2-5 Years
Ringcentral
1-2 Years
Chat Support > Social Media Management
Less than 6 Months
Tools & Software Proficiency
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Experience highlights
Content Moderator
TaskUs
·
July/2024
–
Present
Reviewed user-generated content for policy compliance. Identified and addressed inappropriate, harmful, or offensive content. Handled user reports, implemented policy updates, and protected brand reputation.
Social Media Manager
Self-Employed
·
November/2024
–
Present
Oversaw company recruitment page. Developed social media management skills, planned weekly posts, implemented strategy, and engaged audience for community building.
Outbound Sales
Self-Employed
·
June/2024
–
Present
Conducted phone calls to assess customer satisfaction and gather suggestions. Explained service offerings and drafted educational emails to potential customers.
Healthcare Customer Service Representative
TTEC PH
·
May/2023
–
Present
Provided healthcare support to patients/members regarding benefits and coverage. Verified member information, handled sensitive data per HIPAA, documented interactions, and escalated complex issues appropriately.
Customer Service Representative
Alorica Lipa Ph
·
August/2022
–
Present
Resolved customer product/service issues by clarifying complaints, determining causes, and explaining solutions. Expedited corrections and followed up to ensure resolution.
