Skills
Product Management
1-2 Years
Customer Support ( EMAIL / VOICE)
5-10 Years
Project & Process Management
5-10 Years
Accounting > Budget Management
5-10 Years
Office and Administration > Stakeholder Management
10+ Years
1-2 Years
Team Leadership
10+ Years
Process improvement
5-10 Years
Risk Management
5-10 Years
Vendor Management
5-10 Years
Training & Development
5-10 Years
Business development
5-10 Years
● Project Management
10+ Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
1-2 Years
Human Resources > HR Management > Administrative Works > Operations Management
10+ Years
Experience highlights
Project Manager – Operations and Sales Support
Bridge Projects Group
·
July/2026
–
/
Managed 200 property listings across 2 channels. Administered online agent portal for 80 agents. Supported KYC/AML compliance with 98% documentation completeness.
Senior Innovation Project Manager
Capgemini
·
July/2025
–
Present
Led 9 concurrent product delivery projects for global FMCG client. Reduced delays by 10%. Managed cross-functional global teams. Supported hiring of 12+ bilingual resources.
Team Lead
Acquire BPO
·
May/2018
–
Present
Led APAC distributed teams on operational KPIs and agile transitions. Managed performance reporting, SLA compliance, and change management. Conducted hiring and coaching.
Assistant Director for Project & Business Development
Banyan Tree Resorts & Spas
·
February/2008
–
Present
Delivered 14 global hospitality pre-opening projects. Led design, construction, and operational readiness phases. Managed cross-functional teams, vendors, contracts, and budgets.
Assistant Training Manager
Xianglu Grand Hotel
·
September/2006
–
Present
Designed and delivered training programs for staff performance. Developed customized learning materials for English and service excellence training.
