Skills
Office and Administration > Administrative Support
10+ Years
Data Management
10+ Years
Coaching and Training
10+ Years
Customer Support > Email Support, calendar management,Data entry etc..
10+ Years
Client Service
10+ Years
Marketing > Social Media Management > Meta Business Suite
Less than 6 Months
Graphic and video editing
2-5 Years
Content Planning and Scheduling
Less than 6 Months
Experience highlights
Customer Service Representative (Remote)
Everise Philippines
·
October/2024
–
Present
Correct year: 2025 (not avail in options)
Provided customer support for inbound calls from Aetna healthcare members, addressing prescription coverage questions, resolving medication-related concerns, and ensuring accurate and timely assistance
Acting Case Analyst
Embassy of Canada
·
December/2022
–
Present
Analyzed complex cases, identifying risks and inconsistencies while meeting productivity targets
Program Assistant
Embassy of Canada
·
June/2012
–
Present
• Assessed Temporary Resident applications and managed data and case inventories.
• Reviewed email correspondence, sent routine responses, and escalated complex cases.
• Conducted research, reporting, and documentation support.
• Trained and mentored new staff and supported internal training materials.
Program/Visa Clerk
Embassy of Canada
·
June/2002
–
Present
Processed immigration documentation and maintained accurate case records