Skills
Customer Support
10+ Years
Data Entry
10+ Years
Communication
10+ Years
Experience highlights
Team Leader
Concentrix Corporation
·
July/2020
–
Present
Leading and coaching agents using the GROW model to exceed targets in quality, sales, CSAT, NPS, and FCR. Honored as a two-time Rockstar awardee for top performance.
Customer Service Representative
Teletech Customer Management
·
January/2019
–
Present
Provided product support and managed customer inquiries for a major global technology company, effectively troubleshooting issues and driving sales for laptops and printers.
Customer Service Representative
Ibex Global Solutions
·
August/2019
–
Present
Managed complex customer escalations and account issues, resolving billing problems, service cancellations, and technical inquiries via email and phone to ensure high customer satisfaction and retention.
Customer Support Representative
Convergys Philippine Service Corp
·
July/2013
–
Present
As a Customer Support Representative at Convergys Philippine Service Corp, I handled high-volume customer inquiries, consistently achieved high quality assurance scores, and maintained excellent CSAT and Net Promoter Scores by resolving complex issues efficiently and professionally.
ESL Teacher
Langrich-On: Language Proficiency Incorporated
·
December/2012
–
Present
Conducting one-on-one English lessons online, teaching grammar and conversational skills, and tracking student progress to provide regular feedback.
