Technical Advisor

Verified

$4/hr

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Outline

Looking for Freelance work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Technical Advisor | 2+ Years in Customer Support Role | Expert in Troubleshooting & Customer-Centric Solutions

Skills & Experience

Skills

Customer Support 5-10 Years

Customer Support > Customer Relationship Management 1-2 Years

Customer Support > Technical Support 1-2 Years

Coaching/mentoring 1-2 Years

Customer Support > Live Chat 1-2 Years

Experience highlights

Technical Support Representative

Conduent · March/2023 – Present

• Provided first-level contact and resolution for clients with hardware and software problems through chat or email.
• Maintained detailed records of issues, solutions, and updates to create a reference for future technical support inquiries.
• Setup appointment for clients who has technical issues that cannot be resolved remotely.
• Mentored new hires to make sure that they are following Standard Operating Procedure.
• Kept abreast of evolving product lines to provide knowledgeable cust

Customer Service Representative

Qualfon · April/2022 – Present

• Oversaw customer account inquiries, accurately providing
information to resolve service complaints and guarantee
customer satisfaction.
• Addressed customer service enquiries quickly and accurately.
• Assisted customers with order-related questions, feedback and
complaints.
• Answered 40 inbound calls per day, directing customers to
designated individuals or departments for timely resolution.
• Kept abreast of evolving product lines to provide
knowledgeable customer support.

Game Developer / Game Manager

Self-employed · April/2021 – Present

• Redeveloped a private server of an online game using C++ programming language.
• Fixed every bug/error encountered by the players.
• Provides technical support when players encounter an issue.
• Assisted players with game-related questions, feedback and complaints via chat

Online Store Assistant

Local Online Store · December/2018 – Present

• Answered over 40 chats per day, providing customers product information.
• Kept abreast of evolving product lines to provide knowledgeable customer support.
• Interacted with customers through shoppee and marketplace
to expedite orders.
• Addressed customers' questions, problems and complaints through chats or calls.
• Keeping track of daily sales & inventory using MS Excel.

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