VA

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Hi! I’m Mark, a reliable and detail-oriented Virtual Assistant with over 5 years of experience in customer service, BPO, e-commerce, and operations support.

I have experience in customer support, chat support, e-commerce and Amazon Seller support, order management, documentation, data/record management, sales and billing, and quality control.

As a former Team Leader, I managed a team of 10+ specialists handling Amazon Seller shipment claims, where I focused on performance, accuracy, documentation, and process improvement. I’m also experienced in supporting U.S. customers with sales, billing, and technical concerns.

I’m a fast learner, organized, dependable, and comfortable working independently. I pay close attention to detail, follow instructions carefully, and always aim to deliver accurate and high-quality work.

I’m looking for an opportunity where I can use my experience to help a business stay organized, improve efficiency, and provide excellent customer support.

Skills & Experience

Skills

2-5 Years

Team Leadership 2-5 Years

Chat support 2-5 Years

Conflict Resolution 2-5 Years

- Customer Service 5-10 Years

• Time Management 5-10 Years

Performance Coaching 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Experience highlights

Team Leader

EvoTech Software Solutions, Inc. · Mar/2024 – Present

Led team of 10+ Recovery Specialists handling Amazon Seller shipment claims. Provided performance coaching, quality assurance, and process monitoring to achieve KPIs. Implemented process improvements for efficiency.

Recovery Specialist

EvoTech Software Solutions, Inc. · Feb/2023 – Present

Handled Amazon Seller shipment claims and reimbursement cases. Guided clients on document submission and maintained high accuracy in case resolution and documentation.

Customer Service Representative (Chat Support)

Concentrix · Jul/2019 – Present

Provided chat support for leading US telecommunications company. Handled plan inquiries, billing, and technical support. Achieved sales and customer satisfaction performance goals.

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