Skills
Ecommerce Support
6 Months to 1 Year
Telco Voice Campaign
2-5 Years
Insurance Specialist
2-5 Years
Logistics analyst
1-2 Years
Office and Administration > Quality Assurance
2-5 Years
5-10 Years
E-Commerce > Amazon > Shipment Management
2-5 Years
Logistics Coordination
2-5 Years
Escalation Management
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Complaint resolution
5-10 Years
Marketing > Order Management
5-10 Years
Experience highlights
Tier 3 – Escalation Specialist
eBay
·
January/2024
–
Present
Handle high-level escalations for buyers and sellers. Apply eBay policies, create and close cases, negotiate resolutions including partial refunds and vouchers. Track and trace item not received and returns.
eCommerce Customer Support
Container Door
·
January/2023
–
Present
Provided product support and order inquiries. Modified and updated order status, handled complaints, returns and replacements. Escalated issues to warehouse and logistics teams.
Logistics & Shipping Coordinator
TForce Freight
·
January/2021
–
Present
Scheduled loads and deliveries, tracked shipments, interpreted BOLs and PODs. Maintained 3PL relationships, resolved lost, delayed, damaged or misrouted packages. Processed payments and refunds.
Quality Analyst - Inbound Sales
Suncorp Insurance
·
January/2017
–
Present
Provided coaching and feedback to agents. Monitored 100% compliance, ensured proper documentation and data privacy handling. Tracked error trends and ran calibration sessions.
