Healthcare Admin/ Healthcare Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Healthcare support professional with 8+ years of BPO experience, including over 3 years in U.S. healthcare insurance and homecare services.

Skills & Experience

Skills

Customer Support > Insurance > Prior Authorization 1-2 Years

Office and Administration > Data Entry > Encoding 6 Months to 1 Year

Insurance Verification 1-2 Years

Claims Updates 1-2 Years

Patient Scheduling, Referrals and Authorization 6 Months to 1 Year

Experience highlights

Intake Coordinator

Acspro Global · April/2024 – Present

> Verified insurance eligibility and processed patient referrals with high accuracy
> Conducted admission and physician office follow-ups to complete required documentation
> Coordinated with RNs to ensure timely patient onboarding and continuity of care
> Managed high-volume workload (80+ tasks daily), consistently exceeding KPI targets

Provider Service Advocate

Optum Global Solutions · July/2022 – Present

> Provided benefits verification, claims status updates, and prior authorization support for healthcare providers
> Processed prior authorizations and handled first-level appeals for denied claims
> Delivered accurate and timely resolutions while maintaining compliance with healthcare guidelines
> Handled high call volume (100+ calls/day) across multiple queues
> Achieved strong performance metrics: 95% FCR, 100% QA, 90% CSAT

Operations CSR II

Telus International · February/2020 – Present

> Supported drivers and delivery partners with account, payment, and operational concerns
> Resolved issues related to trips, deliveries, and application functionality
> Assisted with onboarding, compliance requirements, and platform usage
> Managed payment disputes, incentives, and earnings-related inquiries
> Escalated complex cases and ensured accurate documentation of interactions

Customer Service Advisor 1

Concentrix/Convergys · July/2016 – Present

> Provided technical support for internet connectivity issues
> Resolved billing concerns, disputes, and account-related inquiries
> Processed service changes including upgrades, downgrades, and relocations
> Educated customers on products, services, and promotions
> Maintained high customer satisfaction through effective communication

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