Skills
Attention to detail
2-5 Years
Adaptability
2-5 Years
Critical Thinking
2-5 Years
Multitasking
5-10 Years
Tools
2-5 Years
Customer Support > Chat Support >Technical Support
1-2 Years
• Time Management
5-10 Years
Calendar Management > Scheduling
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Route Optimization
2-5 Years
Team Supervision
2-5 Years
Customer Communication
5-10 Years
Experience highlights
Dispatcher
Staffconnect - Wrong Fuel Rescue
·
February/2026
–
Present
Coordinated technician dispatch for emergency wrong-fuel extraction services. Optimized routes based on job locations and urgency. Managed allocations and provided service updates.
Lead Dispatcher
Roadway Towing
·
January/2024
–
Present
Supervised remote dispatch team for 24/7 operations. Managed 150+ daily dispatch tickets, optimized routes to reduce delays and fuel costs. Implemented performance metrics increasing productivity by 20%.
Lead Dispatcher
24/7 Towing
·
August/2021
–
Present
Trained and supervised 10+ dispatch agents with 95% job completion rate. Streamlined procedures reducing processing time by 30%. Coordinated emergency roadside and freight dispatches.
Technical Support
Vivint
·
October/2020
–
Present
Troubleshot and resolved home security sensor and system issues. Guided customers through diagnostics, resets, and device configurations.
Customer Service Representative
Puls Technologies
·
February/2019
–
Present
Coordinated technician appointments for appliance and TV installations. Handled scheduling, service inquiries, and customer concerns with effective communication.
