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Jessa L.

Customer Support Specialist

Verified
$4/hr

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Respond to customer inquiries via email, chat, phone, or social media in a professional and timely manner.
An ESL Teacher with 51talk and HaoClass.

Skills & Experience

Skills

Strong problem-solving and multitasking abilities. 6 Months to 1 Year

Experience highlights

Global Teacher
51Talk · August/2023 – Present

Teach English as a Second Language (ESL) to non-native speakers (mainly kids aged 5–12).

Conduct live video lessons using the company’s online platform.

Help students improve their speaking, listening, reading, and writing skills in English.

Follow 51Talk’s lesson plans and teaching materials (provided by the company).

Online Teacher
HaoClass · August/2023 – /
Deliver live online classes using video conferencing tools (e.g., Zoom, Google Meet, 51Talk platform, etc.)
Plan, prepare, and conduct lessons that meet students’ learning needs and curriculum objectives.
Use interactive teaching methods and digital materials to enhance student engagement.
Maintain accurate records of student attendance, performance, and progress reports.
Planning Engineer
Scheirman Consolidated Inc. · May/2022 – /
*Develop, maintain, and update detailed project schedules using software such as Primavera P6 or MS Project.
*Prepare work breakdown structures (WBS), project timelines, and resource allocation plans.
*Monitor project progress and identify potential delays or bottlenecks.
Coordinate with project managers, site engineers, procurement, and other departments to ensure all activities are aligned with the schedule.
Analyze project performance and prepare progress reports, forecasts, and recovery plan
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