Skills
Customer Support > Email Support and chat support
2-5 Years
Customer Support > Email Support and Chat Support > Data Entry
2-5 Years
Office and Administration > Admin Data Processing? > SAP,
5-10 Years
Office and Administration > Data Analytics
5-10 Years
Project Management > Agile Methodology
Less than 6 Months
Customer Support > Ecommerce > Shopify > Dropshipping > Chat Support > Email Support > Back Office > Customer Service
2-5 Years
Experience highlights
Merchandising and Inventory Management Administrator
Virtual Staffing Solutions
·
June/2024
–
Present
Manage and track inventory levels across our internal systems.
Forecast product demand and coordinate stock replenishment to prevent shortages or overstock.
Assist in the coordination and implementation of merchandising plans and strategies.
Collaborate with cross-functional teams including marketing, buying, and operations to optimise merchandising efforts.Manage and update product listings as needed.
Perform general administrative tasks such as data entry, attending meetings and reporting
Customer care and Support Supervisor
Uratex Phillipines
·
January/2021
–
Present
Overseeing online store and corporate account support daily operation
activities, Answering Inquiry (chat,email, sms, phone-in) , order concerns,
order cancellation, delivery fulfillment and customer feedback.
Online stores (Shopify,Shopee,Lazada,Zalora), Social media
(Lazada,Shoppe,Shopify,Zalora) Admins and Hot line support teams
Overseeing team inbound customer feedback activities. Handles Company wide customer complaint process, coordinate to internal department to provide immediate resolut