Operations, Automation & Business Development

Verified

$10/hr

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Outline

Looking for Part-Time work (4 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help busy business owners run smoother, smarter operations using tech and AI.

With 5+ years in IT (engineering, QA, and test automation) and an MBA in progress, I connect business goals with the tools that get them done. Most recently, I built an operations system from scratch for my family’s trucking business, covering booking, dispatch, billing, and collections.

How I can help:
- Systems, SOPs, and workflow automation
- CRM, website, and tool setup and troubleshooting
- AI-assisted research, drafting, and content
- Client communication and onboarding
- Lead research and business development support

I use AI every day to work faster, but nothing leaves my hands without a human check. Organized, proactive, and quick to learn any new platform.

Available during US and AU business hours. Let’s talk!

Skills & Experience

Skills

Accounting > Financial Accounting > Analysis 5-10 Years

Office and Administration > Quality Assurance 2-5 Years

Office and Administration > Stakeholder Management 5-10 Years

Process improvement 5-10 Years

Account Executive > Microsoft 365 5-10 Years

MySQL 2-5 Years

Javascript 2-5 Years

Database 2-5 Years

Data 2-5 Years

Client Communication 5-10 Years

Playwright 1-2 Years

Business Operations 5-10 Years

Workflow Automation 5-10 Years

CRM Tools (Salesforce Service Cloud, Pega Customer Decision Hub) 2-5 Years

Claude AI 1-2 Years

Experience highlights

Product & Systems Lead

TGA Logistics Corp. · January/2026 – /

Built operations system from scratch using Claude and Claude Code, migrating 5,900+ records into 17-table database. Designed for team usability, handling client communication and collections monitoring.

Pega Senior Automation Tester

NetBuilder · December/2024 – Present

Automated end-to-end testing in Playwright for CMC Markets customer onboarding. Built compliant Pega workflows for Bristow & Sutor across 3 debt recovery streams. Maintained requirements tracker on Confluence.

Pega Engineer

ING Hubs Philippines · August/2022 – Present

Delivered trade finance workflows achieving 25% improvement in processing speed. Managed urgent, high-stakes issues, coordinating globally to restore service quickly.

Senior Associate Curriculum Developer

Oracle NetSuite · April/2021 – Present

Wrote user-friendly guides for NetSuite CRM, ERP, and SuiteAnalytics. Automated key content workflows with JavaScript.

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