Skills
Office and Administration > Attention to Detail
1-2 Years
Confidentiality and Discretion
2-5 Years
Adaptability and Quick Learning
2-5 Years
Calendar /Scheduling, communication skills, email handling, attention to detail
1-2 Years
Reliability and Professionalism
2-5 Years
Experience highlights
Team Leader
ACHJ BPM Services
·
March/2024
–
Present
I oversee daily team operations, including monitoring attendance, managing schedules, and ensuring team productivity. I support and guide team members, address concerns, and maintain a positive work environment. I also assist with payroll by tracking hours, verifying attendance records, and ensuring accurate and timely process
Outbound Sales Representative
N/A
·
June/2024
–
Present
Appointment Setter
N/A
·
November/2024
–
November/2024
I handle outbound and inbound communication to schedule appointments and coordinate technician visits. My role includes qualifying leads, confirming availability, and efficiently booking appointments based on customer needs. I also dispatch technicians by organizing schedules, assigning jobs, and ensuring timely service delivery. I maintain accurate records in the system, follow up with customers, and communicate updates to both clients and technicians to ensure smooth operations.
Customer Support Representative
Virtual Buddy 24/7
·
January/2023
–
Present
I assist customers with insurance-related inquiries while also qualifying them based on their needs and eligibility. I handle inbound and outbound calls, gather key information, and guide customers through policy details, billing, and claims support. I ensure accurate documentation, provide clear communication, and help match customers with the most suitable coverage or next steps, while maintaining a professional and positive customer experience.
