IT Development | Technical Application Maintenance & Support Lead

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$17/hr

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Outline

Looking for Full-Time work (8 hours/day) at $17/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Enterprise application support and delivery leader with 20 years of experience across telecommunications, financial services, utilities, insurance, pharmaceuticals, and transportation. Combines hands-on technical depth in Java-based enterprise systems with leadership of L3 support, major-incident recovery, root-cause analysis, permanent remediation, resource management, performance reviews, recruitment, and stakeholder coordination. Experienced in both project delivery and business-as-usual operations, with a strong record of stabilizing production environments and developing teams.

Skills & Experience

Skills

Software Development Life Cycle (SDLC) 10+ Years

Application Support and Technical Support 10+ Years

Incident Management 10+ Years

ITIL 10+ Years

IT Software Support 10+ Years

Project Management 5-10 Years

Budget & Resource Management (tracking costs, allocating tools/people) 2-5 Years

Experience highlights

Application Development Head

Lenovo PCCW Solutions · February/2026 – Present

• Managed the annual performance and compensation evaluation process for application-development teams.
• Coordinated with project managers on delivery, resource allocation, issue resolution, and resource performance.

Application Maintenance & Support Manager

Lenovo PCCW Solutions · June/2019 – Present

• Led L3 production support for an enterprise telecommunications billing and order-management application, owning advanced troubleshooting, code and data analysis, system optimization, and permanent-fix implementation.
• Directed technical response and service recovery during high-severity incidents, coordinating diagnosis across application, database, server, and integration layers.
• Conducted deep-dive root-cause analysis and implemented preventive actions to address recurring defects

Application Developer / Principal Analyst

TECHNOMANCER INC. · November/2018 – Present

• Delivered development, research, and proof-of-concept work across two-week Agile sprints using JIRA and Confluence.
• Contributed across multiple application modules and used Docker and Mockito for unit and integration testing.

Application Development & Support Roles

IBM Solutions Delivery · April/2015 – Present

• Supported enterprise Java applications across US and Philippine accounts, resolving Priority 1-4 incidents, defects, data issues, and performance concerns.
• Served as primary developer for a telecommunications web application and delivered scheduled monthly enhancements with pre- and post-production support.
• Delivered front-end and back-end fixes, data reconciliation, release preparation, production deployment support, and post-release stabilization.
• Contributed to a Struts 2 migration

Application Development, Maintenance & Support Lead / Subject Matter Expert

Accenture Inc. · November/2005 – Present

• Progressed from 24x7 Tier 1 application support to sub-team lead, Java and middleware team lead, and subject matter expert across telecommunications, pharmaceuticals, utilities, and financial services.
• Led incident, problem, and change-management activities; reviewed code and documentation; coached team members; and represented delivery teams in client calls and presentations.
• Successfully delivered a web-application sub-project from design through deployment

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