Customer service representative

Verified

$2/hr

Message Bookmark

Outline

Looking for Part-Time work (6 hours/day) at $2/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hello! My name is Linalyn, and I’m excited to apply for the Virtual Assistant position.

I’m a college graduate with a Bachelor of Secondary Education, major in Mathematics. I have a diverse background in customer service, risk analysis, and KYC.

I have six months of voice-based BPO experience, where I handled customer concerns, provided assistance, and made sure to communicate clearly and professionally. I also have three years of experience as a Risk Analyst, where I developed strong attention to detail, problem-solving skills, and the ability to handle sensitive information accurately. In addition, I have six months of experience as a KYC Representative, where I reviewed customer information and documents and followed compliance procedures.

Before working in the BPO industry, I also spent two years as a service crew member in a fast-food restaurant.

Skills & Experience

Skills

Excel , Microsoft office and etc 2-5 Years

Customer Support > Customer Service > Fraud detection 2-5 Years

2-5 Years

Attention to detail 5-10 Years

Critical Thinking 2-5 Years

Communication 5-10 Years

Teamwork 5-10 Years

Data Analysis 2-5 Years

Compliance 2-5 Years

Risk analysis 2-5 Years

- Customer Service 5-10 Years

Cost Estimate > Microsoft Excel 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Document Verification 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Experience highlights

Customer Service Representative/Risk Analyst/KYC Representative

TELUS Digital Philippines · January/2022 – Present

Detected suspicious/fraudulent activities using monitoring systems. Analyzed account activity and fraud trends. Conducted KYC reviews verifying customer identities and documents. Performed customer due diligence ensuring regulatory compliance.

Service Crew

861 Dragonfish Restaurant · January/2020 – Present

Processed customer orders accurately and delivered quality customer service. Followed food safety standards and maintained service excellence.

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