Skills
Admin / User Support
2-5 Years
Logistics & export coordination Shipping documentation Order processing Customer support CRM tools Attention to detail Time management Problem-solving
5-10 Years
Account Executive
2-5 Years
Experience highlights
Account Validation Specialist / Finance Auditor / Sales Support
Ion Solar
·
August/2023
–
Present
As an Account Validation Specialist, I verify customer identities, contracts, and financing information to ensure accuracy, compliance, and a seamless customer experience. I guide customers through their financing agreements, answering questions and ensuring they fully understand the terms before final approval. I review and validate contracts, customer information, electronic signatures, and supporting documentation while conducting thorough quality assurance checks to maintain data integrity.
Admin Assistant / General Support
Springboard
·
September/2022
–
Present
Managed high-volume inquiries via email, chat, and phone, providing support on enrollment, course selection, and policies. Resolved technical, finance and account issues, maintained accurate records, and coordinated with finance and registration teams to handle billing, documentation, and escalations.
Logistic and Shipping Assistant Manager
Southwest Plumbing Supply
·
June/2018
–
Present
As a Logistics and Shipping Assistant Manager, I created and assisted daily shipping and freight operations by working closely with logistics coordinators, operations managers, inventory teams, and freight carriers to ensure on-time pickups and deliveries.
I managed freight orders through third-party logistics providers, including Scan Global Logistics, TQL, TRAX, C.H. Robinson, Epic Solutions, AccuRate, XPO, FedEx and many others.
Customer Representative
Focus Direct Inc.
·
September/2016
–
Present
Handled inbound and outbound calls, providing clear and personalized support on assigned accounts. Processed orders, managed cancellations, and resolved issues to ensure customer satisfaction. Followed up with prospective clients and reached out to customers to ensure all inquiries were addressed and handled properly.
