Skills
Fraud Detection and Prevention
1-2 Years
Sales / customer service / technical support
5-10 Years
Travel & Booking Coordination Flight & Hotel Reservations Itinerary Planning
2-5 Years
Customer Support - Telco
5-10 Years
Customer Service Representative
5-10 Years
Experience highlights
Travel Consultant
EXL Services
·
April/2025
–
Present
Worked as a Travel Counselor handling corporate accounts, specializing in managing business travel arrangements, reservations, and itineraries. Provided end-to-end support for clients, ensuring accuracy, efficiency, and compliance with company policies. Skilled in delivering excellent customer service, resolving travel concerns, and coordinating with vendors to meet corporate travel needs.
Sales/ Customer Support/ Fraud Specialist
Dyninno Philippines
·
December/2019
–
Present
Served as a Sales Representative, Customer Support Agent, and Fraud Prevention Specialist in one company, gaining over three years of diverse experience. Skilled in client engagement, upselling, and resolving customer concerns with professionalism. Developed expertise in fraud detection and risk management, ensuring secure transactions and protecting customer accounts. Proven ability to balance sales targets with customer satisfaction while maintaining compliance and integrity.
Customer Support
The Results
·
February/2016
–
Present
Providing technical assistance, billing support, and account management for telecommunications clients. Developed strong problem-solving skills, handled high-volume customer inquiries, and consistently delivered excellent service while meeting performance metrics.
Customer Support
Convergys
·
July/2013
–
Present
Providing technical assistance, billing support, and account management. Developed strong problem-solving skills, handled high-volume customer inquiries, and consistently delivered excellent service while meeting performance metrics.
