Skills
Computer Literacy
2-5 Years
Customer Service Representative
6 Months to 1 Year
Administration > Administrative Support
6 Months to 1 Year
Experience highlights
Telephone Interviewer
DYNATAGLOBAL
·
January/2026
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/
Conducted over 1,500 outbound surveys weekly from home, capturing diverse respondent insights on topics such as politics and customer satisfaction, leading to a 20% increase in data collection efficiency. Utilized advanced recording tools to accurately document respondent answers in English, achieving a 98% data accuracy rate and reducing follow-up verification by 15%. Analyzed survey responses to identify key trends and patterns, delivering summarized reports that enabled clients to make inform
eCommerce Administrator
TRIVERA EMPIRE DIGITAL CORP
·
March/2025
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Present
• Improved customer satisfaction by resolving 50+ weekly customer inquiries through email, chat, and phone by providing clear client communication and following company support guidelines.
• Maintained accurate product and order records with 100% data accuracy by performing consistent data entry and spreadsheet updates for inventory tracking and order management.
• Reduced delayed order issues by coordinating with logistics partners and monitoring daily order processing workflows, ensuring
Assistant Software Engineer (Internship)
OptoGrow Operations Management Services
·
September/2023
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Present
Created an automated testing framework that reduced testing time by 50% Collaborated with cross-functional teams to troubleshoot and resolve technical issues, resulting in improved customer satisfaction
