Administrative Virtual Assistant | Customer Support Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Customer support and administrative professional with 1.5 years of experience supporting Macy's Credit Services and UnitedHealthcare Dental Insurance. Skilled in customer service, issue resolution, and client relationship management, with a proven ability to handle complex inquiries and deliver positive customer experiences while maintaining accuracy and professionalism. Proficient in Google Workspace, Microsoft 365, Slack, Trello, ClickUp, Asana, and Calendly, supporting client communications, administrative processes, and team collaboration. Brings a customer-first approach, strong attention to detail, and dedication to helping businesses build lasting client relationships.

Skills & Experience

Skills

customer service representative 1-2 Years

Data Entry - Encoding 1-2 Years

Billing & Account Management 1-2 Years

Claims & Denial Support 6 Months to 1 Year

Documentation & Records Management 1-2 Years

Insurance > Dental Insurance 6 Months to 1 Year

Inbox & Calendar Management Less than 6 Months

Asana / Trello / Clickup Less than 6 Months

Experience highlights

Dental Customer Service Advocate

TTEC · October/2025 – Present

• Assisted members and dental providers with benefits verification, claims inquiries, and coverage questions while maintaining accuracy in a high-volume customer support environment.

• Reviewed policy information and member accounts to help customers understand their dental benefits and available coverage options.

• Maintained detailed records of customer interactions while following HIPAA and company compliance requirements.

Credit Customer Service Representative

Alorica · October/2024 – Present

• Assisted customers with credit card account inquiries, billing concerns, payment processing, refunds, disputes, and account adjustments while maintaining a high level of customer satisfaction.
• Handled escalated customer issues by reviewing account activity, researching transactions, and identifying appropriate solutions based on company guidelines.
• Documented customer interactions and account updates accurately using internal systems while maintaining confidentiality of sensitive financial

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