Customer Operations Data Manager

Remote work where I handled:

• Large-scale data verification projects for SME & Enterprise clients (EU/US-based), ensuring 100% data integrity for multi-channel digital presence.
• Streamlined offshore auditing with IN/PH-based team and conducted rigorous QA processes.
• Monthly data distribution and syndication for file-based networks.
• Technical troubleshooting, data cleansing, & optimized multi-channel digital presence across major networks (Google, Bing, Yelp, Meta, etc.)

Hybrid role where I worked with PH site's Director along with the rest of the Leadership team helping run daily the daily operations of the business.

My main role is to be the primary point of contact between international stakeholders (CH/US) to successfully launch new products and events. I've helped built SOPs & managed CRM platforms, implementing automation, custom triggers, and reporting workflows to enhance customer engagement and streamline revenue
tracking.

My main role here was to help make sure that Manila team's output is up to par and within the standard guidelines set by the client.

I've helped led global incident investigations and quality calibrations across EU, US, and PH markets, driving 100% compliance and measurable performance gains through data-driven coaching and SOP development.