Skills
Customer Support > Customer Service > Fraud detection
1-2 Years
Compliance
2-5 Years
- Customer Service
2-5 Years
• Time Management
2-5 Years
✔️Marketing > Appointment Setting
2-5 Years
~Data Entry
2-5 Years
Lead Qualification
1-2 Years
CRM Systems
2-5 Years
*Administrative Support -
2-5 Years
Experience highlights
Appointment Setter
POWERED SOLAR
·
January/2025
–
Present
Handled Vietnamese students and professionals. Guided essay construction, reading comprehension, and concept learning. Taught English vocabulary and reviewed textbooks. Provided performance feedback.
Customer Service Representative
Virtual Staffing Solutions
·
November/2024
–
Present
Handled fraud and non-fraud debit card disputes. Assisted with card activation, loss/theft reports, and unauthorized transaction investigations. Documented interactions in CRM systems and delivered customer resolutions.
Appointment Setter
Davis Capital & Insurance
·
December/2024
–
Present
Made outbound calls to potential clients. Introduced company services, qualified leads, and transferred interested prospects to licensed agents. Updated CRM records and met call targets.
Administrative Staff
LGU - GENSAN
·
March/2017
–
Present
Organized inbound/outbound papers and provided administrative support. Managed filing, data entry, document management, and intake processing. Maintained beneficiary records with accuracy and confidentiality.
