Freight Dispatcher / Technical Support / Customer Service / Back Office

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Although I haven't worked as a Virtual Assistant yet, I've managed multiple responsibilities in previous roles. For example, I handled customer inquiries while updating records, coordinating schedules, and completing administrative tasks. I prioritized work based on deadlines and urgency, used digital tools like Google Workspace and task management apps to stay organized, and communicated proactively whenever priorities changed. This helped me complete tasks accurately and on time. I believe these organizational and multitasking skills will allow me to perform effectively as a Virtual Assistant.

Skills & Experience

Skills

1-2 Years

Multitasking 5-10 Years

Case Management 5-10 Years

CRM > Salesforce 2-5 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Office and Administration > Admin Data Processing > SAP 2-5 Years

Microsoft Dynamics 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Truck dispatching Less than 6 Months

Experience highlights

Case Manager

Sutherland Global Services · November/2017 – Present

Managed complete lifecycle of back-office cases for Lenovo customer operations. Orchestrated cross-functional team collaborations including technical support, logistics, and billing. Mentored new personnel on case management best practices and tool utilization.

Case Manager

Sutherland Global Services · October/2016 – Present

Technical Support Representative

Sutherland Global Services · October/2016 – Present

Delivered customer service in high-volume environment. Managed inbound and outbound calls, resolving client inquiries efficiently. Achieved performance metrics for call handling time, customer satisfaction, and issue resolution.

Case Manager

Sutherland Global Service · June/1999 – Present

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