Operations & Systems Support | Workflow & Data Operations | Process Improvement

• Maintained manual inventory & sales records, ensuring accurate tracking of stock movement & daily transactions

• Logged & reconciled daily sales using the POS system to support accurate cash balancing & operational reporting

• Managed inventory replenishment & assisted customers with inquiries, reservations, & order collection while coordinating fulfillment activities

• Improved order handling by organizing dispatch steps that helped reduce errors during high-volume periods

• Designed and maintained a structured digital asset management system that reduced media retrieval time by approximately 90%

• Standardized naming conventions, tagging, folder structures, and categorization across more than 1,500 digital assets to increase reliability and reduce duplication

• Performed regular data audits to ensure accuracy, organization, and long-term usability of client records

• Documented organizational standards to sup

• Processed approximately 400 items per day across annotation and quality validation workflows while maintaining consistent accuracy

• Followed detailed task guidelines and quality standards across multiple workflow types

• Adapted quickly to changing project requirements while maintaining data consistency and attention to detail

• Administered an ID processing system for over 2,000 users while coordinating communication across 50 staff members, improving response times by 25%.

• Resolved technical support cases daily, providing direct assistance and troubleshooting for students and staff on hardware and software issues.

• Authored functional documentation for government-level software projects (DTI, NHMFC) to ensure clear requirements mapping between technical and non-technical teams.

• Conducted system testing and identified logic errors and discrepancies before deployment; analyzed system-generated reports against user data to verify software reliability.