Skills
Customer Support > Mortgage
6 Months to 1 Year
Team Leadership
Less than 6 Months
Management
6 Months to 1 Year
Calendar Management
1-2 Years
CRM management
1-2 Years
Computer troubleshooting
6 Months to 1 Year
Talent Sourcing
Less than 6 Months
De escalation techniques
6 Months to 1 Year
~Data Entry
1-2 Years
- Customer Service
1-2 Years
Inbound & Outbound Calling
1-2 Years
Cold Calling & Lead Outreach
1-2 Years
Record Keeping
1-2 Years
E-commerce Management (Amazon, Walmart, Shopify order processing, inventory tracking)
1-2 Years
✔️Marketing > Appointment Setting
6 Months to 1 Year
Experience highlights
External Sourcing Specialist
Dempsey Inc.
·
October/2026
–
/
Sourced, screened, and engaged talent pipelines across active recruitment campaigns. Managed candidate interaction logs and tracking databases. Awarded Certificate of Appreciation for top performance.
Virtual Assistant / Appointment Setter
DC Center
·
September/2026
–
Present
Managed high-volume inbound and outbound dispatch and appointment setting for US locksmith account. Conducted lead outreach, scheduled appointments, and updated CRM pipelines.
Operations Customer Expert I
Teleperformance
·
November/2025
–
Present
Processed payments, fee allocations, tax forms, and payoff quotes for mortgage accounts. Resolved complex account issues, maintained audit-ready logs, and applied de-escalation techniques.
Sales and Record Assistant
Family Business – Rice Retail & Distribution
·
January/2023
–
Present
Handled daily transaction logs, customer orders, credit account documentation, and inventory tracking for retail distribution operations.
Event Registration Staff / Team Leader
SMX Convention Center
·
April/2023
–
Present
Led floor staff in coordinating guest registration, ticket validation, and queue control during major events. 4-5 day on-the-job training assignment.
